Table of Contents
MyRide901 App. A mobile application (“App”) that allows vehicle owners to track and manage their service and maintenance records in one digital timeline.
ShopConnect. A MyRide901 service (“Service”) for vehicle repair shops that integrates with their existing calendaring system to streamline appointment booking, provide access to vehicle service history, and improve communication between shops and customers.
Before using the MyRide901 App and/or the Service or submitting any Personal Data to us, please review this Privacy Policy carefully and contact us if you have any questions at [email protected] (Re: Privacy). By using the MyRide901 App and/or the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not access the Site, App or otherwise use the Service.
Professional Services Plus Inc. (“Professional Services Plus,” “we,” “us,” or “our”) has prepared this Privacy Policy to explain what Personal Data (defined below) we collect, how we use and share that data, and your choices concerning our data practices. This Privacy Policy applies to both the MyRide901 application (“MyRide901”) and ShopConnect (“ShopConnect”), our integrated Service that connects vehicle owners with auto repair shops. This Privacy Policy is incorporated into and forms part of our Terms of Service.
Purpose. We only collect personal information that is relevant to the purpose of our Services. This information allows us to provide you with a customized and efficient experience. We take the protection of your personal information very seriously and adhere strictly to the rules of data protection laws. This statement provides you with an insight into how and for what purpose Professional Services Plus collects, processes, and uses your personal information, how long it will be stored and how you may object to any such rights.
Scope and consent. By using MyRide901 and/or related Services, including ShopConnect, you give explicit consent to Professional Services Plus for the collection, use, disclosure and retention of your personal information by us, as described in this Privacy Policy and our Terms of Service.
Changes to the policy. Professional Services Plus may amend this Privacy Policy from time to time, at its sole discretion. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes to the Privacy Policy, we will notify you by posting an announcement on the MyRide901 website so you are always aware of what information we collect, how we use it, and under what circumstances if any, it is disclosed.
Preamble. To identify yourself as the owner of your vehicle timelines and to assist us with providing support, you agree to provide us with your personal information and allow that information to be sent to and stored on our servers. This also applies to our ShopConnect platform, which connects vehicle owners to participating auto shops for streamlined service appointments and vehicle maintenance tracking. Through ShopConnect, we may also collect and share relevant vehicle data, service history, and appointment details with the shops you engage with through our platform. By using MyRide901 and/or ShopConnect, you consent to the collection and use of your personal information for these purposes:
Information we collect automatically. For support purposes, when accessing MyRide901 via a mobile device operating system (e.g. Android, is, etc.), we automatically collect the information sent to us by your mobile device. This information includes, but is not limited to:
In addition, the App uses third party services that may collect information used to identify you (for example: Google Play Services, Google Analytics for Firebase, Firebase Crashlytics). When accessing MyRide901 and/or ShopConnect via web browser, the IP address of the computer or the mobile device is stored by us. In addition, we collect user environment data that includes, but is not limited to:
When you are calling App services via mobile devices, please note that location data are regularly transmitted to us. You can turn off the location-based services on your device.
Information you provide to us. We collect and store any information you enter on our website or that you provide to us when you use MyRide901 and/or our Services. This information includes, but is not limited to:
Integration with Third-Party Services. In order to provide the ShopConnect Service, we will authenticate your calendaring system (e.g. Google Calendar) account to manage service bookings and synchronize them with your calendar. We only use necessary calendaring system data to provide the Service. We do not use this data for serving advertisements or for any unauthorized third-party use.
Timeline and Service Event Sharing. You have the option to share timelines and/or service events details for vehicle profiles you have created in the applications such as: the name given to the service event; notes about the service event; date, mileage and service provider contact information associated with the service event; parts and service for the service event; and chat messages in the service event. These service event details are accessible and can be seen and modified, where you have allowed them to be modified, by all registered and unregistered users of the applications with whom you have shared them, either as service events on the timeline or directly from a specific service event. Furthermore, files uploaded to the App and added to vehicle service events are visible and can be deleted, where you have allowed the service events to be modified, by all registered and unregistered users of the App with whom you have shared these service events.
Customer Surveys. For purposes of analysis of customer satisfaction, we occasionally conduct customer surveys via e-mail or telephone. This is usually done anonymously. In the context of contacting us (e.g. via contact form or e-mail), personal data are collected. Data collected in the case of a contact form can be seen from the respective contact form. These data are stored and used solely for the purpose of answering your request or for establishing contact and the associated technical administration. The legal basis for processing the data is our legitimate interest in answering your request. Your data will be deleted after final processing of your request if it can be inferred from the circumstances that the matter in question is finally clarified and provided that no statutory storage requirements are in conflict.
Information from other sources. We may receive or collect additional information about you from third parties and add this to our account information. This information includes, but is not limited to: demographic data, navigation data, additional contact data and additional data about you from other sources, such as public authorities, to the extent permitted by law.
Aggregated Information: We may aggregate and de-identify Personal Data as well as behavioral data and use the aggregated information to analyze the effectiveness of our Service, to improve and add features to our Service, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics. We may collect aggregated information through the Service, through cookies, and through other means described in this Privacy Policy.
Marketing: We may use your email address to contact you to tell you about updates to MyRide901 and ShopConnect, promote features and releases, or support you with your existing account. You may opt out of receiving emails by following the unsubscribe instructions contained in each email we send you, or by emailing us at [email protected]. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications, but we may continue to contact you regarding management of your account, to respond to your requests, and other administrative matters.
Purposes. You agree that we may use your personal information for the following purposes:
Sharing information with and registration on social media sites. We may offer sign-on services that enable you to access the App or related apps/websites with your login credentials. We can also offer services that enable you to share information with third party social media websites, such as Facebook, Google Plus and Twitter. If you provide us access to personal information stored on third party websites, the scope of access to this personal information shall vary per website and will be determined by both your mobile device (or browser) settings and your consent. If you wish to connect your third party account to your App account and you consent to us accessing the information in these third party accounts, you agree that we can collect, use and store information from this third party website in accordance with this Privacy Policy.
Transfer of your personal information to third parties. We may disclose your personal information to third parties in accordance with this Privacy Policy and applicable legislation and regulations. We will not disclose your personal information to third parties for their marketing purposes without your explicit consent.
We may share your personal information with:
Other Users
Your personal information is stored on servers provided by a third-party cloud-based service provider that protects and stores your data in a manner that is consistent with this Privacy Policy.
Except as noted above, we will contact you when your personal information is shared with third parties or used for a purpose incompatible with the purpose(s) for which it was originally collected, and you will be able to opt out to prevent the sharing of this information.
Information you share with others. Our application allows users to share timelines, service events, accident reports and related information with other registered users and non-registered users, thereby making this shared information accessible to other registered users and non-registered users. We recommend that you consider how you share your personal and vehicle information with others. You are solely responsible for the personal and vehicle information you share through our application and therefore we cannot guarantee the privacy or security of the information shared by you with other users and non-registered users.
Suggested precautions. If you share your timeline and/or service events/accident reports with non-registered users (i.e. users who will access the application via a web browser), and these users are or will be accessing the application from a shared computer or a computer in an internet café, we strongly recommend that you advise these users to log off after each session. Further, if you do not want the shared computer to remember the timeline and/or service events/accident reports that have been accessed, the non-registered user will need to remove cookies and/or the history of his website visits.
Where we store your data. We may transfer data to other members of our corporate family as described in this Privacy Policy who may process and keep your personal information on servers in Canada, United States and our data centers in other parts of the world.
Cookies
When you use our Services, we and our service providers may place cookies (data files on your phone or mobile device’s drive) or web beacons (electronic images that are placed in a web page’s code) or similar technologies. We use cookies to help us identify non-registered users, who access the application via a web browser, to provide them with a better experience on our website and to ensure trust and safety on our website.
Professional Services Plus is responsible for personal information under its control. You can contact us regarding complaints, report security incidents, and express concerns by emailing us at [email protected], Atten: Privacy.
How we protect your personal information We protect your information by using technical and administrative security measures (such as firewalls, data encryption, and physical and administrative access controls to the data and servers) that limit the risk of loss, abuse, unauthorised access, disclosure, and alteration. Nevertheless, if you believe your account has been abused, please contact us through the Contact Form.
Retention period. We retain personal information no longer than is legally permissible and delete personal information when it is no longer necessary for the purposes as described above.
Children under 18 years of age. You must be 14 years and older to register to use the MyRide901 application. As a result, MyRide901 does not specifically collect information about children. If we learn that MyRide901 has collected information from a child under the age of 13, we will delete that information as quickly as possible. We require that minors between the ages of 14 and 18 ask and receive permission from a legal guardian before using MyRide901 or sending information about themselves or anyone else over the Internet.
Spam abuse and unsolicited commercial communications (“spam”). We do not tolerate abuse of our application. You do not have permission to add other MyRide901 registered users or non-registered users to your timeline or service event Share lists for commercial purposes, unless the user has given his explicit consent. If you notice that someone is abusing our App (e.g. spam or spoof emails), please notify us at [email protected]. It is not allowed to use our messaging communication resources to send spam or content that violates our Terms of Service in any other way. For your security, we may scan messages automatically and check for spam, viruses, phishing and other malicious activity or illegal or prohibited content. We do not permanently store messages sent through these resources.
Third Parties. The Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Conditions of use. If you decide to use the MyRide901 application or related Services, your visit and/or use and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Service, including limitations on damages, and application of Ontario law.
Your Rights and Choices. You may have certain privacy rights, including the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us at [email protected] (Re: Privacy).
Contact. If you have any questions about MyRide901 or ShopConnect, please contact us at [email protected] or you can write to us at:
Professional Services Plus Inc.
169 Enterprise Blvd
Markham, Ontario L6G 0E7,
Canada
– Effective Date February 20, 2026