FAQ



Frequently Asked Questions

One of the most common causes of download issues is VPNs. If you are using a VPN, we recommend turning it off when downloading the MyRide901 app.

In addition, be aware that downloading can take up to three minutes depending on network speed.

Before you can start using the MyRide901 app, you need to create a user profile:

  1. Open the MyRide901 app, and tap the Sign Up button.
  2. On the Sign Up for MyRide901 screen, enter your first and last names, and email; choose a password; and tap the Create Account button.
  3. Check your email inbox for an email from MyRide901. Note: Sometimes, the email can get flagged as spam; so, if you do not see it, please check your junk mail folder. If you are still having trouble, contact us at team@myride901.com.

Check Your Spambox

Sometimes, the verification email can get flagged as spam; if you do not see it in you inbox, please check your junk mail folder.

 

Try Again

Try going back to the MyRide901 main screen and starting over by tapping the Create Account.

 

Reach Out For Help

If you are still having trouble, contact us at team@myride901.com.

When you login to MyRide901 the first time, you will need to add a vehicle profile and then begin adding service events against it.

Add a Vehicle Profile

  1. From the Homepage, tap the vehicle icon. This will take you to the Vehicle Profile page.
  2. On the Vehicle Profile page, enter a nickname for your vehicle in the Vehicle Nickname field.
  3. Next, tap the image box just below the Nickname field to add an image for your vehicle (this step is optional).
  4. Below this, there is a place to enter your vehicle’s information—all fields are optional except the Purchase details (date/mileage) and Current Mileage (date/mileage).
  5. Don’t forget to select whether your odometer reports in miles (mi.) or kilometers (km) as this determines how your mileage appears throughout MyRide901.
  6. Tap on the Add button when done.

Create a Service Timeline for Your Vehicle

  1. Tap on the Homepage icon to return to the Homepage.
  2. To add your first Service Event to your Vehicle Timeline, confirm the nickname of the vehicle you want to create a timeline for appears in the Vehicle Nickname field.
  3. Next, tap the green circle with the “+” symbol on it. This will take you to the Add Service Event page.
  4. On the Add Service Event page, confirm the vehicle you want to enter a Service Event for is still displayed in the Vehicle Nickname field
  5. Complete all fields, starting with the Event field (this is where you provide a name for the Service Event – e.g. Oil Change).
  6. Use the Category/Description table to enter Parts and Service line items.
  7. You can also upload photos, images, videos and other documents (e.g. PDFs) using the media icons.
  8. Tap the Add button when done. This will return you to the Homepage where the Service Event you created will appear on your Vehicle Timeline.

Share Your Vehicle Timeline

  1. You can share your Vehicle Timeline from the Homepage.
  2. Start by confirming the nickname of the vehicle whose timeline you want to share appears in the Vehicle Nickname field.
  3. Next, tap the Share icon in the bottom right corner. This will take you to the Share Vehicle Timeline page.
  4. On the Share Vehicle Timeline page, select Guests (people who don’t have the app) or MyRide901 Users to share your timeline with.
  5. After you have selected a Guest/User, tap the checkbox to the left of their name.
  6. Next, check one of the two permissions checkboxes at the right, depending on whether you want to share your timeline as view-only (left checkbox) or allow the person you are sharing with to make updates (right checkbox).
  7. When done, scroll down until you see the Update Timeline Share button, and tap it to share your timeline.
  8. If you are sharing with a Guest, the Guest will receive an email with a link to your timeline; if you are sharing with a MyRide901 User, the User will receive a notification on their mobile phone.

To get the “/” symbol, tap the “-/:” on the keypad twice.

When sharing a Timeline, the Service Events you choose are shared with all the people you have selected to share with. To share different Service Events with different people, you will need to share the Timeline multiple times, changing the Service Events and people you are sharing with each time.

  1. From the Homepage, tap the vehicle icon. This will take you to the Vehicle Profile page.
  2. On the Vehicle Profile page, enter a nickname for your vehicle in the Vehicle Nickname field.
  3. Next, tap the image box just below the Nickname field to add an image for your vehicle (this step is optional).
  4. Below this, there is a place to enter your vehicle’s information—all fields are optional except the Purchase details (date/mileage) and Current Mileage (date/mileage).
  5. Don’t forget to select whether your odometer reports in miles (mi.) or kilometers (km) as this determines how your mileage appears throughout MyRide901.
  6. Tap on the Add button when done.

Yes. MyRide901 allows you to maintain service events of more than one vehicle:

  1. From the Homepage, tap the vehicle icon. This will take you to the Vehicle Profile page.
  2. On the Vehicle Profile page, tap on the Vehicle Nickname field to open it, and then tap Add New.
  3. Next, tap the image box just below the Nickname field to add an image for your vehicle (this step is optional).
  4. Below this, there is a place to enter your vehicle’s information—all fields are optional except the Purchase details (date/mileage) and Current Mileage (date/mileage).
  5. Don’t forget to select whether your odometer reports in miles (mi.) or kilometers (km) as this determines how your mileage appears throughout MyRide901.
  6. Tap on the Add button when done.

Yes. However, we encourage you to use caution when doing so since deleting a vehicle profile will delete its timeline, including all service events for the vehicle.

To delete a vehicle profile, go to the Vehicle Profile page, select the vehicle you wish to delete from the Vehicle Nickname dropdown, and then tap the Trash Can icon at the bottom of the page.

To add service events to your vehicle’s timeline:

  1. Tap on the Homepage icon to return to the Homepage.
  2. To add your first Service Event to your Vehicle Timeline, confirm the nickname of the vehicle you want to create a timeline for appears in the Vehicle Nickname field.
  3. Next, tap the green circle with the “+” symbol on it. This will take you to the Add Service Event page.
  4. On the Add Service Event page, confirm the vehicle you want to enter a Service Event for is still displayed in the Vehicle Nickname field
  5. Complete all fields, starting with the Event field (this is where you provide a name for the Service Event – e.g. Oil Change).
  6. Use the Category/Description table to enter Parts and Service line items.
  7. You can also upload photos, images, videos and other documents (e.g. PDFs) using the media icons.
  8. Tap the Add button when done. This will return you to the Homepage where the Service Event you created will appear on your Vehicle Timeline.
A maximum of 5 objects (photos/images/videos/files) can be uploaded to a service event, and each object must not exceed 25 MB.

To Share a vehicle timeline, start from the Homepage:

  1. Confirm the nickname of the vehicle whose timeline you want to share appears in the Vehicle Nickname field.
  2. Next, tap the Share icon in the bottom right corner. This will take you to the Share Vehicle Timeline page.
  3. On the Share Vehicle Timeline page, select Guests (people who don’t have the app) or MyRide901 Users to share your timeline with.
  4. After you have selected a Guest/User, tap the checkbox to the left of their name.
  5. Next, check one of the two permissions checkboxes at the right, depending on whether you want to share your timeline as view-only (left checkbox) or allow the person you are sharing with to make updates (right checkbox).
  6. When done, scroll down until you see the Update Timeline Share button, and tap it to share your timeline.
  7. If you are sharing with a Guest, the Guest will receive an email with a link to your timeline; if you are sharing with a MyRide901 User, the User will receive a notification on their mobile phone.

To change your password, tap on the My Profile icon (the one that looks like a person) on the menu at the bottom of the Homepage; then click on the Change Password link. You will be prompted to enter your current password, your new password, and confirmation of your new password. Click the Save button, and you’re done!

From the MyRide901 Login page, tap the Forgot Password link. This will take you to the Forgot Password page. Enter your email address, and tap on the Reset Password button. This will send you an email with a link to a webpage where you can reset your password. If you do not receive the email, check your Spam box.